Why am I unable to complete the payment for my booking?

Modified on Mon, 30 Dec, 2024 at 8:32 PM

Kindly check if you are using an acceptable payment method for the country of departure. These are some of the payment methods available, subject to your country of residence: 

 

Payment Types

Payment Methods

Credit/Debit Cards 

  • VISA
  • MasterCard
  • UnionPay

Online Banking

  • FPX

Wallets

  • AliPay
  • UnionPay
  • Touch’N Go 
  • GrabPay
  • Boost

 
















These are the most common reasons for a failed payment:


• 3D Secure Authentication Failed

• Payments Declined by Card issuers

• Insufficient funds

• Card Restrictions.


The solution for the above common reasons are to check with the card issuer or to try alternative payment methods.


If you still encounter an error after the above advice, please contact us here for assistance. 

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